Frequently asked questions

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What is Natter.ai?

Natter.ai is a natural language technology company specialising in Machine Learning and AI for chatbots, remessaging and business intelligence. In a nutshell, we provide awesome services utilising the cutting edge technology of Natural Language Processing.

Where do you operate?

We've got offices in Oxford and we're proud to work with companies worldwide.

What do you charge?

Since our solutions are made-to-measure, costing is different for every project depending on scale, complexity, development and maintenance. If you’d like a free quote for any of our products, don’t hesitate to contact us.

What is a Chatbot?

A chatbot is a computer program that simulates human conversation, using Artificial Intelligence and Natural Language Processing.

How do Chatbots work?

Chatbots use a technology called Natural Language Processing (NLP) to read messages and figure out how to respond. At the core of all of this is Artificial Intelligence (AI), which is how chatbots learn to understand more and more as they gain experience.

What is AI?

AI stands for Artificial Intelligence, and it means computers or machines that demonstrate intelligence. For example, in 1996, a chess-playing AI created by IBM called Deep Blue defeated world champion chess player Garry Kasparov.

What is Natural Language Processing (NLP)?

Natural Language Processing is a machine's ability to understand what we say, break it down, comprehend meaning and come up with an appropriate and relevant response, giving the feeling of natural conversation.

What is remessaging?

Remessaging, also known as remarketing or retargeting, is a digital marketing process in which users that have already visited your site or used your service are targeted by adverts according to their previous online behaviour. For example, you may want to retarget users that add an item to their basket, and then navigate away from the page without completing a transaction, encouraging them to return and see their purchase through.

Why would I want a Chatbot?

In the mobile age, messaging applications are now used more than social networks. That means that if you want to grow your business' reach online, you need to find an unobtrusive way to get your business onto messaging applications. Chatbots are great at this, and can do what more conventional marketing and customer service tools can't; connect with people on a personal level. They’re great at selling, answering questions and helping with customer's needs, and can operate 24 hours a day.

Where can Chatbots be used?

We can build and implement Chatbots for Facebook Messenger, Kik, Telegram, Slack, Twitter, Skype, Viber, Twilio, LINE, Amazon’s Alexa and Microsoft’s Cortana.


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If you'd like to see a demo, or just have a question, drop us a line and we'll be in touch as soon as possible!

Or give us a call: 0800 088 5360
  +44 208 938 3349