What is a Customer Service Bot?
Bots are powered by artificial intelligence technology allowing you to interact with and serve your customers more efficiently. Using natural language understanding (NLU), they can answer questions, make recommendations, complete transactions and a whole lot more…
What is Natter?
Natter is the ultimate AI customer service solution. We capture and plug everything about your business into our Natter NLP platform. We'll write, manage and train a chatbot for your business to be smart, helpful and your most valuable customer service asset. Through every stage of the process, we'll work with you to ensure your bot talks the talk and walks the walk. We have invested in proprietary technology to make creating a chatbot as easy as possible.
How it works
It's not magic, but we make it look that way...
Your customer service bot is ready to talk 24 hours a day, every day, no more being on hold or waiting in queues for your customers. Facebook Messenger, WhatsApp, Telegram, to name but a few… your bot can strut its stuff on any major messaging platform, or even be embedded on your own site. This gives you endless potential to reach a much bigger audience.
Responding to queries, your bot instantly replies and starts a conversation with your customer. We will work with you to ensure the bot uses all your brand guidelines and tone of voice to reflect your personality. What’s more, the bot can handle thousands of conversations, all at the same time!
You can use your bot as a personal advisor to deliver a true one-to-one customer experience. It can be trained to give advice, make recommendations, and will remember all of your customers’ choices ready for the next time they visit.
The numbers say it all...
57% of UK consumers know what a chatbot is
73% of customers are frustrated when a company fails to offer convenient ways to contact them
75% of internet users are adopting one or more messenger platforms